Service Info · Refund Policy
1. Using the Service
Jeombom can be used without creating an account. Saju, compatibility, 10-year luck cycles, date picking, today’s fortune, this week’s fortune, dream interpretation, readings, and more — most features are free, while some in-depth reports are paid.
| Category | Details |
|---|---|
| How to use | Enter your date of birth → see your results → (for paid products) open instantly after payment |
| Format | Digital content viewed on a web page (nothing is shipped) |
| When provided | Immediately after payment |
| Access period | Purchased reports can be reopened for 1 year from the purchase date / Reading credits are added to your account and can be used until they run out |
| Reading credits | The 10 Jeombom Reading Credits ($9.99) are a product you use one credit at a time. Because they’re added to your account, Kakao Login is required; your first reading is free, and after that each reading uses 1 credit. |
| Supported environment | PC and mobile web browsers with an internet connection (latest version recommended), Jeombom Android app |
| In-app payment | Jeombom Android app purchases are made through Google Play billing (same prices as the web; referral discounts apply only on the web). On the website, you can keep purchasing with cards and easy-pay services as usual. |
| Purchases by minors | Payments by users under 19 require the consent of a legal guardian; without consent, the user or their legal guardian may cancel the payment. |
2. Cancellation (Refunds)
Under Korea’s Act on the Consumer Protection in Electronic Commerce, you may cancel your purchase (withdraw your order) within 7 days from the payment date or the date the content became available to you.
Cases eligible for a full refund
- If, after payment, you have not opened the report even once (within 7 days)
- If, after payment, you have not used any reading credits (within 7 days)
- If the content you paid for and the content actually provided differ, or the service was not performed as described or advertised
- If, due to a service error, the content was not provided properly
- If you were charged more than once without intending to
Cases where cancellation is limited
Under Article 17(2) of the same Act, reports you have already opened after payment cannot be canceled. This is because digital content is fully delivered the moment it’s opened and cannot be restored to its original state.
However, if you bought several reports together as a bundle, you can still cancel the amount corresponding to the reports you haven’t opened yet .
Reading credits work the same way: cancellation is limited for credits already used. However, for remaining credits, you can cancel the corresponding amount (at $0.99 per credit). For example, if you used 3 of 10 credits, we’ll refund $6.93 for the remaining 7.
For products where cancellation is limited, the Company clearly states this on the purchase screen and the screen right before payment, and before purchase provides a preview (partly free to view) of the report. If the Company has not provided such notice or measures, it will not invoke the cancellation limit.
3. How to Request a Refund
- contact@x-on.kr — please email us your payment date and time, amount, product name, and reason for the refund.
- The Company will let you know whether a refund is possible within 3 business days of receiving your request.
- Once a refund is approved, the Company will refund the payment within 3 business days, or for credit card payments, will promptly ask the payment processor to stop or cancel the charge.
- Depending on the card issuer, it may take an additional 3–5 business days for the card cancellation to be reflected.
If you purchased with Google Play billing in the Android app, refunds follow the same rules (within 7 days, unopened, etc.). If you request a refund at the email above, the Company will cancel and refund it directly through Google Play, and within 48 hours of purchase you can also request it via Google Play’s “Order history › Request a refund.” Once a Google Play refund is confirmed, access to the report or reading credits is also revoked.
No refund fees are charged to you. However, for refunds caused by the Company’s fault rather than your simple change of mind, the Company will also pay compensation for any delay.
4. If the Service Is Discontinued
If the Company can no longer provide a Paid Service for its own reasons, it will announce this to users 30 days before the service ends and refund the amount for any portion you were unable to use.
5. Customer Support
| Customer center | 070-4578-8645 (business days 10:00–18:00 KST, excluding lunch 12:00–13:00) |
|---|---|
| Contact email | contact@x-on.kr |
| Response time | Within 1–2 business days (excluding weekends and holidays) |
| Business | X-ON Inc. (CEO Kim Ho) |
| Address | 4F, 49 Hakdong-ro 20-gil, Gangnam-gu, Seoul, Republic of Korea |
6. Consumer Dispute Resolution
If a dispute between the Company and a user is not resolved amicably, the user may seek help from the agencies below.
- Korea Consumer Agency Consumer Counseling Center — 1372 (no area code) / www.ccn.go.kr
- E-Commerce Mediation Committee — 1661-5714 / www.ecmc.or.kr
- Korea Fair Trade Commission — www.ftc.go.kr
Supplementary Provisions
This Policy takes effect on Sep 1, 2026.
Amended Oct 17, 2026 — Added Google Play billing in the Jeombom Android app and how to get refunds for it (Articles 1 and 3). Applies from Oct 24, 2026.
When does the Refund Policy take effect?
This document takes effect on Sep 1, 2026 (last updated Oct 17, 2026). Jeombom is a saju service operated by X-ON Inc.
| Item | Details |
|---|---|
| Operator | X-ON Inc. (Jeombom, jeombom.kr) |
| Effective date | Sep 1, 2026 |
| Last updated | Oct 17, 2026 |
| Customer center | 070-4578-8645 (business days 10:00–18:00 KST, excluding lunch 12:00–13:00) |
| contact@x-on.kr |
Where can I send questions?
Contact our customer center at 070-4578-8645 (business days 10:00–18:00 KST, excluding lunch 12:00–13:00) or email contact@x-on.kr. We reply within 1–2 business days.
Where can I find the relevant laws and agencies?
- Korea Law Information Center — Korea’s Personal Information Protection Act
- Korea Law Information Center — Korea’s Act on the Consumer Protection in Electronic Commerce
- Personal Information Protection Commission
- Korea Consumer Agency
What is Jeombom?
Jeombom is a Korean saju (Four Pillars) service: enter just your date of birth and it draws the eight characters of your Four Pillars and calculates your Five Elements, Ten Gods, Useful God, 10-year luck cycles, and yearly luck. Learn more in About Jeombom and FAQ.